Refund policy

Returns

We hope you love your Lash World products. However, if you are not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order.

To be eligible for a return:

* Items must be unused, unopened, and in their original packaging.

* Products must be in a resalable condition.

* Proof of purchase must be provided.

Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns on:

* Opened lash trays

* Adhesives

* Removers

* Liquids

* Any product that has been opened, used, or tampered with

* Sale or clearance items

Damaged or Incorrect Orders

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with photographs and your order number. We will investigate and arrange a replacement or refund where appropriate.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 working days.

Return Postage

Customers are responsible for return postage costs unless the item is faulty, damaged, or sent in error by Lash World.

Contact Us

For all return enquiries, please contact:

lashworlduk@outlook.com